Frequently Asked Questions
What is Music Needs?
Answer: Music Needs is a subdivision of Problematic Productions Pty LTD, offering high-quality audio equipment rentals and services for podcasters, musicians, and content creators.
2. What types of equipment do you offer?
Answer: We provide a wide range of audio gear, including microphones, podcast mixers, audio interfaces, headphones, and complete recording packages tailored to podcasting, music production, voice-overs, and streaming.
How does the rental process work?
Answer: You can browse our catalog, select the equipment you need, and submit a rental request. Once we confirm availability, you can pick up your equipment or opt for delivery to your address.
Do you provide delivery and collection services?
Answer: Yes, we offer delivery and collection services for your convenience. Simply provide your delivery address and desired dates when making your request.
Is a deposit required for rentals?
Answer: Yes, a refundable security deposit is required for all rentals. The amount depends on the type of equipment and will be refunded upon the safe return of the gear.
Can I rent equipment for a single day?
Answer: Absolutely! We offer flexible rental terms, including daily, weekly, and longer rental options to suit your needs.
Do you provide technical support or setup assistance?
Answer: Yes, our team is available to assist with setup and provide guidance on using the equipment effectively. Video tutorials are also included with some packages.
What if I damage the equipment during the rental period?
Answer: Accidental damage is covered by our optional insurance fee, which can be added to your rental. For damages beyond the insurance coverage, repair or replacement costs may apply.
9. Can I extend my rental period?
Answer: Yes, you can extend your rental period by contacting us in advance to check availability. Additional charges may apply.
10. Do you offer discounts for long-term rentals?
Answer: Yes, we provide discounted rates for extended rental periods. Please contact us for more information on long-term rental options.
What if I need help choosing the right equipment?
Answer: Our team is here to help! Let us know your project requirements, and we’ll recommend the best equipment for your needs.
Do you offer packages for specific needs like podcasting or streaming?
Answer: Yes, we have pre-configured packages for podcasting, streaming, voice-overs, and music production. These packages include everything you need to get started.
How do I contact Music Needs for support or inquiries?
Answer: You can reach us via email at info@musicneeds.co.za or by phone at +27 72 090 4220. We’re happy to assist with any questions or concerns.